Privacy Policy

This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from DURHAM LOCK.

PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we gather information about individual web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. This automatically-collected information is referred to as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies and how to disable them, visit All About Cookies.
  • Log files: Track actions on the Site, collecting data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to do so through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers for Mastercard, Visa, and American Express), email address, and phone number. This information is referred to as “Order Information.”

In this Privacy Policy, when we mention “Personal Information,” we are referring to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION We use the Order Information we collect primarily to fulfill any orders placed through the Site, including processing your payment information, arranging shipping, and providing you with invoices and/or order confirmations. Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen orders for potential risk or fraud; and
  • Provide you with information or advertising related to our products or services, in line with your preferences.

We use the Device Information we collect to help screen for potential risk and fraud (particularly your IP address) and, more broadly, to improve and optimize our Site. This includes generating analytics about how our customers browse and interact with the Site and assessing the success of our marketing and advertising campaigns.

SHARING YOUR PERSONAL INFORMATION We share your Personal Information with third parties to assist us in using your Personal Information, as described above. For instance, we use Shopify to power our online store; you can learn more about how Shopify handles your Personal Information. We also use Google Analytics to understand how our customers use the Site; you can learn more about how Google uses your Personal Information. You can opt-out of Google Analytics.

Finally, we may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or otherwise protect our rights.

BEHAVIORAL ADVERTISING As mentioned earlier, we use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. For more information on how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page.

You can opt out of targeted advertising through the following links:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

DO NOT TRACK Please note that we do not change our Site’s data collection and use practices when we receive a Do Not Track signal from your browser.

YOUR RIGHTS If you are a European resident, you have the right to access the personal information we hold about you and request correction, updating, or deletion of your personal information. If you wish to exercise this right, please contact us through the information provided below.

If you are a European resident, please note that we process your information to fulfill contracts we may have with you (e.g., if you make an order through the Site) or to pursue our legitimate business interests listed above. Additionally, be aware that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION When you place an order through the Site, we will retain your Order Information for our records unless you request deletion of this information.

CHANGES We may update this privacy policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons.